Terms and Conditions

Last Updated: [2025]

đź“‘ Legal Pages Pack for VSLMart.com

  1. Terms & Conditions

Introduction

Welcome to our VSLMart.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any order.

  1. General Information
    • VSLMart.com is an online reseller of food products such as pickles, sweets, snacks, powders, dry fruits and fryums.
    • All products are sourced from our suppliers Sri Surya Swagruha Pickles and B. Bicha Reddy Pure Ghee Sweets (BBR Pure Ghee Sweets), a licensed food manufacturers.
    • We act as a reseller only, not as a direct food producer.
    • We try our best to show our products in their true colors and details. Still, the way colors appear may look a little different depending on your phone, tablet, or computer screen.
  1. Eligibility
    • Customers must be at least 18 years old to place an order.
    • By ordering, you confirm that your purchase is for personal use and not for resale.
  1. Orders & Payments
    • Prices are displayed in Rupees.
    • Payment must be made in full before shipment.
    • We reserve the right to refuse or cancel any order suspected of fraud or malicious intent.
  1. Shipping & Delivery
    • Orders are shipped internationally via reputed courier services.
    • Delivery times may vary depending on customs, regulations, or courier delays.
    • Customs duties and import taxes (if any) are the customer’s responsibility.
  1. Product Packaging
    • Products are hygienically packed and sealed by our suppliers (Sri Surya Swagruha Pickles and B. Bicha Reddy Pure Ghee Sweets (BBR Pure Ghee Sweets)) before dispatch.
    • An outer courier box is added for secure delivery.
    • We maintain photo/video records of packaging before shipping.
  1. Returns & Refunds (applies to all the products)
    • Returns are not accepted once the inner seal is opened.
    • Refunds/replacements are applicable only if:
      • The parcel arrives damaged before opening.
      • The inner supplier packet is received broken, leaking, or tampered, supported by valid proof.
  1. Complaint Policy (Unboxing Condition)

     To ensure fairness and prevent misuse:

    • Mandatory Unboxing in Presence of Courier:
      • The customer must record a video while unboxing.
      • Unbox the outer courier box and the inner supplier-sealed packet in front of the courier delivery person.
      • The courier person must be visible in the video while recording.
      • Complaints will be considered valid only if supported by this unboxing video.
    • Immediate Sharing Requirement:
      • After recording the unboxing video, the customer must share the video immediately in the presence of the courier person via email to our official support.
      • Complaints will not be processed if the video is shared later or not in courier person’s presence.
    • Verification Process:
      • After receiving the complaint and video, we will cross-check with the courier company and confirm the courier person’s presence before processing the claim.
    • After Inner Seal is Opened:
      • Once the supplier’s sealed packet has been opened (after courier person leaves), VSLMart.com will not be responsible for any spoilage, insects, or contamination.
    • False Complaints:
      • Claims made without following this unboxing procedure will be rejected.
      • False or malicious complaints may result in blacklisting, refusal of service, and possible legal action.
  1. Limitation of Liability
    • VSLMart.com is not liable for damages arising from improper storage, handling after delivery, or false claims.
    • Our liability is strictly limited to the order value paid by the customer.
  1. Governing Law
    • These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
    • Any disputes will be subject to the jurisdiction of courts in Hyderabad, India.

 

Disclaimer

    • VSLMart.com is an online reseller, not a food manufacturer.
    • All food items are procured from Sri Surya Swagruha Pickles and B. Bicha Reddy Pure Ghee Sweets (BBR Pure Ghee Sweets) (licensed suppliers).
    • While we ensure safe handling and packing, we do not provide any health, medical, or dietary guarantees.
    • Customers are advised to check for allergies before consumption.
    • By ordering, you accept that products are purchased at your own discretion and risk.

 

Privacy Policy

    • We collect customer details (name, address, contact info) only for order fulfillment.
    • Your information is never sold or shared with third parties, except courier/logistics partners.
    • Payment information is processed securely through trusted gateways.
    • You may request deletion of your data by contacting us at svvslmart@gmail.com.

 

Customer-Friendly Unboxing Notice (for Product Pages & Emails)

📦 Important: Unboxing Rules for Complaints

To ensure your complaint is valid, please follow these steps:

  1. Record video while unboxing – Open both the courier box and the sealed supplier pack in the presence of the delivery person.
  2. Delivery person must be visible in the video during the entire unboxing.
  3. Share the video immediately with us while the delivery person is still present.
  4. We will verify with the courier company before processing the claim.
  5. Complaints without this process will not be accepted.
  6. This protects you and ensures we can resolve any genuine issues quickly.
  1.  

🙏 This policy ensures fairness, protects genuine customers, and shields us from fraudulent complaints. Thank you for understanding!

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